We’re happiest when we are in tip-top condition and our bikes are no different, which is why you get a professional bike set up and a yearly service included in your package. We’ll also be here for advice and to diagnose any issues that may arise. (email: hello@blike.com phone: 0800 099 6142)

We will assemble and set up your bike prior to delivery to your home or place of work, or after delivery at a time that suits you.

If you would like to unbox and assemble your new bike yourself that’s cool too, we’ll just pop round at your convenience with any accessories you have ordered and give the bike a once over to be on the safe side. While we’re with you we can run through the functions of the bike, lock and app (if it has one) and advise you on geometry and fitting.

After 6 months we will contact you to arrange the bike’s first annual service. This will be carried out in our workshop by a qualified and experienced mechanic who knows your bike inside out. To keep you rolling we’ll arrange to collect your bike and leave you with a courtesy bike to use in the meantime. Typically you will have your bike back within 3 days. See below for what’s included in the service.

“Aargh! I’ve got a puncture" - Hey no problem, it happens to the best of us. For any on the road repairs or extra servicing, we’ve partnered with Fettle. They’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way to help you get back on the road and stay safe in the saddle. With five dedicated London workshops, plus Bristol and an upcoming nationwide network in conjunction with Kwik Fit, they will get you back on the road quickly and efficiently. 

Just head over to the "Our Partners" page for more info.

• Bike collected within London & a courtesy e-bike is provided.
• Full safety check including all components, finishing kit and any accessories that are fitted to the bike.
• Frame and fork checked for damage and correct alignment.
• Drivetrain checked for wear and alignment. Cleaned and lubricated where necessary.
• Brake callipers, pads and cables/hoses checked for wear and adjusted.
• Gear shifters, derailleurs and cables checked for wear and adjusted.
• Tyres checked for wear and damage and inflated to the correct pressure.
• Wheel hubs, rims and spokes checked for damage, correct tension and alignment.
• Headset checked for wear and correct alignment.
• Bottom bracket checked for wear and tightened if necessary.
• All nuts and bolts checked for the correct torque setting.
• Bike cleaned and parts re-greased or lubricated where necessary.
• Electrical components checked and battery voltage tested.
• Firmware and software updated where possible.
• Parts not covered by warranty, wearing parts older than 12m, or parts damaged by misuse, may be chargeable and will be quoted and agreed with you in advance.

Finally, if you’re nervous about your ride to work, or just curious about alternative routes, we’ve teamed up with i help u ride who has helped cyclists’ navigate London’s streets for decades, and would be happy to help you “Enjoy the Blike ride”.

Your Head Mechanic

Tom Hipwell